We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time Friday, Your order will be dispatched on Monday.
Orders are delivered within 10-14 days business days from shipment date (not order date). In the unlikely event that you do not receive your order within 21 days from shipping date then let us know and you will get a full refund or replacement shipment sent within 1-2 working days. Once you order has been processed, it can take up to 24hs to be shipped
Your order is guaranteed to be delivered directly to your doorstep. Usually you will have to sign for it. In the unlikely event that you do not receive your order within the estimated timeframe, let us know and you will be offered either a free reshipment from the same/different manufacturer or a full refund depending on the case
EMAIL RESPONSES WITHIN 24 HOURS:
The dedicated customer support answers email within 48 hours (excluding Saturdays and Sundays). Often, emails are replied before 12 hours. Please, go to the "contact us" page for inquiries.
CHECK YOUR ORDER STATUS ONLINE:
You can check your order status by click here. Log in with your e-mail address and the password you got in the registration e-mail from us.
If you don't remind your password please click here.
International regulations prohibit us from accepting returned medications from a customer.
If for any reason your package did not arrive we will issue a refund OR reshipment of your order. Refunds will be only issued when a customer chooses a refund instead of reshipment in one of the following situations:
- A customer did not receive his order.
- Merchandise arrived in bad conditions, or bad quality.
If for any reason your package did not arrive we will issue a refund OR reship your order. Please note, that you will be asked to send pictures of the products received, whenever a refund or free reshipment is requested.
If you want to place a quality claim or a refund request click here and we shall take care of your request promptly.
